Refund policy
RETURN AND REFUND POLICY
Our Commitment to Quality
At Western Reserve Coffee, we're committed to your complete satisfaction. If you experience any issues with your order, please contact us at Martin@westernreservecoffee.com and we'll make it right.
Important: Coffee Products Cannot Be Physically Returned
Due to food safety regulations and the perishable nature of coffee, we cannot accept physical returns of coffee products for refund or exchange. However, we stand behind the quality of our products and will replace or refund any order that arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us immediately at Martin@westernreservecoffee.com with:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect item (if applicable)
We will resolve the issue by sending a replacement at no cost to you or issuing a full refund to your original payment method.
Order Errors
If you provided incorrect shipping information or ordered the wrong product, please contact us at Martin@westernreservecoffee.com. We'll work with you to find the best solution, though additional shipping costs may apply for reshipment.
Refund Processing
Approved refunds will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or credit card company to post the refund.
Non-Coffee Merchandise
For non-coffee items (such as mugs, apparel, or other merchandise), we offer a 30-day return window. Items must be unused, in original condition with tags, and in original packaging. Contact us at Martin@westernreservecoffee.com to initiate a return for merchandise items.
Contact Us
For any questions about our refund policy or to report an issue with your order:
Email: Martin@westernreservecoffee.com Phone: (253) 651-2212
Western Reserve Coffee 1637 Strait Lane Pleasanton, TX 78064 USA